Terms & Conditions

TERMS & CONDITIONS

Effective Date: 28/11/2025
Company: Vayleu Brands Limited
Website: www.vayleu.com
Jurisdiction: India

1. Introduction

Welcome to Vayleu Brands Limited (“VAYLEU”). By accessing or using our website, www.vayleu.com, you agree to be bound by the Terms and Conditions stated herein. These terms govern the use of our website, services, and all transactions conducted through the platform. If you do not accept these terms, please discontinue the use of our website immediately.

2. Eligibility

Use of the website is permitted only to individuals who can form legally binding contracts under applicable Indian laws. If you are under 18, you may access the website only under the supervision of a parent or legal guardian.

3. Use of the Website

By using this website, you agree:

  • Not to engage in activities that may disrupt website functionality or compromise security

  • Not to attempt unauthorised access to any part of the website

  • Not to copy, duplicate, distribute, or reproduce any content without prior written consent from VAYLEU

We reserve the right to restrict or terminate access to users who misuse the platform.

4. Products and Information

VAYLEU makes every effort to ensure the accuracy of product descriptions, images, pricing, and specifications. However:

  • Actual product colours, finishes, or packaging may vary due to screen settings, lighting, or supplier changes

  • VAYLEU reserves the right to modify product details, pricing, availability, and offers without prior notice

5. Pricing and Payments

  • All prices listed on the website are in Indian Rupees (₹)

  • Prices may include or exclude applicable taxes, as stated during checkout

  • Accepted payment methods include online payment gateways and, where applicable, Cash on Delivery (COD)

VAYLEU reserves the right to update prices, discontinue payment options, or add new methods at any time.

6. Order Acceptance and Cancellation

Placing an order on our website does not guarantee acceptance. An order may be cancelled or declined due to reasons including, but not limited to:

  • Product unavailability

  • Incorrect pricing or information displayed

  • Payment-related discrepancies

  • Failure to verify customer details

If a prepaid order is cancelled, refund initiation will be processed within a reasonable time frame.

7. Shipping and Delivery

  • Orders are processed and dispatched within standard timelines

  • Delivery times are estimates and may vary based on location, courier capacity, and unforeseen circumstances such as weather or logistical delays

  • Once handed over to the courier, responsibility for delivery lies with the shipping partner; risk of loss transfers to the customer upon dispatch

8. Returns, Replacements, and Refunds

Returns or replacements are subject to VAYLEU’s Return & Refund Policy. Customers must adhere to the return conditions and timelines specified therein. Refunds, where applicable, will be issued only after verification of the returned product.

9. Limitation of Liability

To the fullest extent permitted by law, VAYLEU shall not be liable for:

  • Third-party courier delays

  • Damages or losses caused by the misuse of products

  • Unauthorised transactions conducted through user accounts

  • Any indirect, incidental, or consequential damages arising from website use

Our liability, if any, shall not exceed the value of the product purchased.

10. Account Responsibility

You are responsible for maintaining the confidentiality of your login credentials and agree to accept responsibility for all activities conducted under your account. VAYLEU may suspend accounts suspected of fraud or misuse.

11. Governing Law and Jurisdiction

The laws of India govern these Terms and Conditions. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Karnal/Haryana.

12. Amendments

VAYLEU reserves the right to revise or update these Terms and Conditions at any time without prior notification. Continued use of the website constitutes acceptance of the updated terms.

13. Contact Information

For questions related to these Terms and Conditions, please contact:

Email: hello[at]vayleu[dot]com
Address: Shop No. 8, Karan Vihar, Karnal, Haryana 132001
Company Name: Vayleu Brands Limited