Shipping Policy

SHIPPING POLICY

Effective Date: 28/11/2025
Company Name: Vayleu Brands Limited
Website: www.vayleu.com
Jurisdiction: India

1. Order Processing

All orders are processed within standard working timelines once payment is confirmed. Processing delays may occur during peak seasons, festivals, or unforeseen logistical issues.

2. Shipping Timeline

Estimated delivery time varies by location but generally ranges between:

5 – 10 business days

Customers are notified via email/SMS once the order is shipped.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout

  • Free shipping may be offered on promotional orders or minimum cart value

4. Cash on Delivery (COD)

COD availability may vary by pincode. Additional charges may apply for COD orders.

VAYLEU reserves the right to disable COD for certain users or products based on risk assessment.

5. Shipment Tracking

Once the order is dispatched, customers will receive a tracking link via email/SMS to monitor the delivery status.

6. Delivery Attempts

If the courier partner is unable to deliver the package:

  • Multiple delivery attempts may be made

  • Failure to accept the order may result in cancellation and return charges

7. Damaged or Missing Products

In case of damaged or missing items, customers must notify us within 24 hours of delivery, along with supporting evidence (images/videos).

8. Incorrect Address or Contact Details

Customers are responsible for providing accurate address and contact information. Orders may be delayed or returned due to incorrect details, for which VAYLEU will not be liable.

9. Risk of Loss

Risk transfers to the customer once the order is handed over to the courier partner.

10. Contact Information

For shipping-related queries:

Email: hello[at]vayleu[dot]com
Address: Shop No. 8, Karan Vihar, Karnal, Haryana 132001